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Order Return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

RETURNS & EXCHANGE TERMS & CONDITIONS

If you're not happy with your order for whatever reason, you can return it for refund or exchange.
All returning items must be in its original condition. That means brand-spanking' new.  Your order will be inspected upon return.  Washed or worn items will be sent back to you. 
Returns will be accepted within 30 days of purchase.  Exchanges will be offered 45 days from purchase. We also offer 90 days product's warranty. 
All returning items must be received within 2 weeks of receiving your RA #.
You will be credited or refunded the purchase amount of the item(s) minus shipping.

Exchanges:
Requested exchange items are not guaranteed until your RA has been approved. Please leave a note in your case submission that you would like to exchange for your current item. After approval, exchange items will be held for 10 business days from when RA # is issued. Items sent back to you will be sent via Australia Post. 

Non-returnable items:
Gift cards
Final sale items such as the Mystery Items. 


There are certain situations where only partial refunds are granted:
Any item not in its original condition or is damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card, PayPal or Afterpay) within 5 to 7 business of days.
Items returned outside of the 30 days window will receive a Store Credit for the purchase price or current value of the item. 

Late or missing refunds:
If you haven’t received a refund yet, please be patient as it can take up to 5 business day for the refund to appear depending on your band or payment method. 
If it's been more than 15 business days from when your RA was received, please contact us and we can look into it further. 

Sale items:
Sale items will be refunded for the price sold.  

Gifts:
If the item was a gift, you can exchange or request a gift credit for the value of your return.

If you do not have the order number or receipt of the item, we'll issue you a store credit for the current value of the item. 

Shipping:
To return your product, you should mail your product to: 

UGG EXPRESS 
1/39 Hill Road 
Wentworth Point, New South Wales, 2127, AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Shipping times are dependent on the distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you. 

We suggest customer using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions regarding returns, please email support@uggexpress.com.au or call us 1300 857 659.