Delivery

We use either Australia Post and another premium courier for all deliveries within Australia, New Zealand & China.

Delivery time is 1-6 business days from dispatch depending on where you are in Australia. Please also allow 1-2 business days for processing of your order. We endeavour to process our orders as quickly as possible. All deliveries are issued with a tracking number to track your parcel.

Please note that if the parcel is returned to sender due to the wrong address having been provided, you will need to pay a $10 restocking fee and if you want to cancel the order we will deduct a $10 restocking fee from your total refund. Once the returned to sender parcel is received we will send out a notification email to confirm the correct address, and we will keep your stock for two weeks only if we don't get a response from you.

If the cancel or exchange requests make after the dispatching,a $10 restocking fee will be charged as well.

Returns

NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS

If you want to return the footwear please contact us via email first (support@uggexpress.com.au) to get the return approved. You will then receive a confirmation email with your case number and instructions about how to return. We offer returns for 30 days.

Note:

-The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.

- If you simply change your mind or change size, you need to pay for the return postage while we cover the second deliver if the exchange is needed.

- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.