Delivery & Return
We use either Australia Post E-Parcel Service for all deliveries within Australia & New Zealand.
Delivery time is 1-4 business days from dispatch depending on where you are in Australia. Please also allow 1-2 business days for processing of your order. We endeavor to process our orders as quickly as possible. All deliveries are issued with a tracking number to track your parcel.
NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS
If you are not happy with your purchase, please contact us via Ebay email first. When you are shipping your goods back for exchange or refund, please enclose a note with your parcel advising us of your details and requirement, upon receipt we will either refund or exchange as requested once we have received the parcel and the boots are in the same brand new condition as shipped out to you.
As the buyer you would be required to pay for the postage costs back to us, however we are happy to cover the shipping costs to have them shipped back out to you, if you require an exchange.
if the product you receive is not the one you have paid for or is faulty, we will cover return cost or refund the total price (including S&H fee), please require return label from us, we don't offer return postage reimburse or pay on pickup service.
The item must not be worn or soiled in any way and must be returned in its original packaging with swing tags attached.
The return must be made within 30 days from shipment date.
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pickup inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in color and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.