Delivery & Return
We use either Australia Post and another premium courier for all deliveries within Australia, New Zealand & China.
Delivery time is 1-6 business days from dispatch depending on where you are in Australia. Please also allow 1-2 business days for processing of your order. We endeavour to process our orders as quickly as possible. All deliveries are issued with a tracking number to track your parcel.
Please be noted that if the parcel return to sender due to wrong address provided,you will need to pay $10 resend postage and if you want to cancel order we will deduct only $10 postage from your total refund for both ways including the first send out and return to sender. Once return to sender parcel is received we will send out notification mail to confirm the right address,and we will keep your stock for two weeks only if we don't get update.
NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS
If you are not happy with your purchase, please contact us(email@example.com) via email first to get a return approve,you will then receive confirmation mail with your case number and instructions about how to return.We offer returns for 30 days.
-The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
- If you simply change your mind or change size, you need to pay for the return postage while we cover the second deliver if the exchange is needed.
- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.