Delivery & Return
We use either Australia Post and another premium courier for all deliveries within Australia, New Zealand & China.
Delivery time is 1-6 business days from dispatch depending on where you are in Australia. Please also allow 1-2 business days for processing of your order. We endeavour to process our orders as quickly as possible. All deliveries are issued with a tracking number to track your parcel.
Please note that if the parcel is returned to sender due to the wrong address having been provided, you will need to pay a $10 resend postage fee and if you want to cancel the order we will deduct a $10 postage fee from your total refund for both ways including the first send out and return to sender. Once the returned to sender parcel is received we will send out a notification email to confirm the correct address, and we will keep your stock for two weeks only if we don't get a response from you.
NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS
If you want to return the footwear please contact us via email first (email@example.com) to get the return approved. You will then receive a confirmation email with your case number and instructions about how to return. We offer returns for 30 days.
-The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
- If you simply change your mind or change size, you need to pay for the return postage while we cover the second deliver if the exchange is needed.
- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.
Our products are warranted for 3 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pickup inks from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.